Delivery Information
All delivery times and pricing displayed on this website are estimate delivery timescales for mainland UK delivery. Each delivery timescale is based on working days which are typically Monday to Friday (except for public holidays). Deliveries outside mainland UK can take longer. If your order is required for a particular date, we recommend you advise us of this date by adding comments to your online order or giving us a call on 01793 613088.
All deliveries must be signed for showing date and time. Please check your goods prior to signing for them – if damaged goods are signed for, we may not be able to replace them without cost.
All delivery times published on our web site or quoted are for guidance only and are subject to goods being in stock. Whilst every effort will be made to keep to the specified time we shall not be liable for any delay in delivery of goods however caused.
All delivery addresses must be complete and include a contact name, post code and telephone number. PO boxes are not acceptable.
Printed Graphics
All orders that require a graphic are subject to site of artwork and require at least 5 working days for output on your approval of a proof. We will endeavour to advise you of a delayed delivery but can not be liable for any delay in delivery of any goods however caused.
Delivery timescales
Fast delivery
Orders received before 1.30pm on a normal working day subject to order and delivery details being correct and subject to stock will be delivered the following working day.
Delivery timescale
Products with this icon indicate a delivery timescale by hovering over the icon and in the product description. This normally means that the equipment you have ordered is being made to order. Delivery may vary dependent on the quantity you require, when it was ordered and subject to peak seasons.
Made to order
Made to order products are made specifically based on your order and cannot be returned. Therefore it is important that your product options such as sizing and finishes are double checked before ordering.
Artwork printing
Printing of your print ready artwork is included in the advertised pricing. Once you order has been placed, you can send us your artwork via a file transfer service such as WeTransfer or Dropbox. For more information on supplying us with artwork, please see our artwork guidelines.
Custom sizes
The product can be made to your specific sizing, please note that custom sizes require the product to be made to order product and therefore not returnable.
Glass cabinets
For cabinets in stock, delivery lead times are 3-7 working days.
For items not in stock we will contact you as soon as possible with available alternatives, however for any out of stock cabinets the typical lead time is 8-10 weeks.
All delivery pricing listed is based on a single cabinet delivered to a UK mainland address with suitable parking and delivery access via level ground with no obstructions. Should you wish the delivery to take place outside UK mainland or with restricted parking or access please call us for a quote.
Collection – From our warehouse in Maidenhead, UK
All collections must be arranged with us prior to your visit to our Maidenhead warehouse and is subject to stock. These cabinets are fully assembled and as such a suitable vehicle or courier will be required.
Delivery – Kerbside
The cabinet(s) will be delivered fully assembled and put by your front door in their packaging. It is your responsibility to unpack and position the cabinet(s). Given the weight of these products we strongly suggest that there are at least two people available to move the cabinet(s). Once we receive your order you will receive a delivery form to the email address provided on your order. Please complete the delivery form as soon as possible to avoid any delays in delivery.
Delivery – Placement
A 2 person installation team will deliver your cabinet(s) and take it into the ground floor of your premises. If you require the packaging to be taken away, or for the cabinet to be positioned on another floor we can do this for an additional charge. Please call us for further details. Once we receive your order you will receive a delivery form to the email address provided on your order. Please complete the delivery form as soon as possible to avoid any delays in delivery.
Timed Delivery
For rush jobs we do offer a timed delivery service. Please contact our sales team on 01793 613088 who will be happy to provide a quotation. Timed deliveries are not currently available with online orders.
Weekend Delivery
For Saturday AM delivery up to 12 noon please contact our sales team on 01793 613088. Weekend deliveries are not currently available with online orders.
Delivery to third party addresses
We do not recommend delivering direct to Hotel or conference venues prior to your arrival where parcels are signed for on your behalf. With shift changes and no formal goods inwards departments our advice is not to use this option. If you do choose this option then any dispute regarding lost, damaged or misplaced goods is between yourselves and the venue.
Same day delivery
Some of our products can be extremely heavy, fragile or difficult to transport such as glass displays cases. In these circumstances we use a dedicated same day delivery company. To keep costs down we may require assistance unloading at your premises. We reserve the right to refuse delivery if the location is difficult or a danger to our delivery driver.
