Careers in Wootton Bassett
*NEW* Client Relationship Manager (Exhibitions and Events)
Starting salary £25K – £27K depending on experience
Approaching its 30th year, Access Displays is an award-winning company specialising in the design and build of exhibition stands, live events and display solutions. Having worked at four Olympic games, The British Grand Prix and many other global exhibitions and events in over 40 countries, we have an enviable reputation for creativity and customer service.
We are currently looking for an experienced Client Relationship Manager who is familiar with the exhibition and event industry. A practical yet creative person, you will have an appreciation of production and manufacturing techniques and be capable of reading working drawings, managing suppliers and helping clients with practical design solutions.
Working from our offices in Royal Wootton Bassett you will manage your client’s relationships from the start of the sales process through to the final delivery. Developing and growing business relationships in order to achieve your revenue target you will be managing existing clients and finding new customers by cold calling and through LinkedIn
Bridging the communication between project management and the client to enhance customer satisfaction and improve client retention and experience.
The role will include finding new clients by researching exhibitors and by cold calling exhibition lists, show walking and networking at external events and carrying out post event customer service calls and visits.
Identifying new business opportunities and growing existing accounts
Proactive cold calling
Responding to incoming enquiries
Managing key client relationships and expectations
Briefing designers and make practical suggestions
Sourcing suppliers and negotiating prices for all items included in designs and quotations
Producing your own quotations and presentation packages and have an appreciation of your projects Profit and loss.
Pitching and presenting solutions to board level decision makers, drawing on others where appropriate in order to maximise the potential
Attending industry events and suppliers to expand your market knowledge
Working closely with Project Managers and the wider team to ensure the smooth and efficient delivery of your projects
Managing your own sales pipeline and providing reports to the team
Carry out post event customer service calls and visits where required
Attend site handovers anywhere in the world as and when required
Excellent customer service, sales and presentation skills
Excellent communication and interpersonal skills, building successful internal and external relationships
Experience of negotiating with suppliers and managing budgets
Experience of managing incoming marketing leads to maximize their potential
Determination to exceed expectations
The role will have a revenue target of between £350,000 and £500,000 consisting of new and existing clients with larger projects being shared amongst the team where appropriate.
The ideal candidate
Will be familiar with the exhibition and event industry working in a similar or related role or industry. As an exceptional relationship manager, you will be both creative and practical and have an appreciation of the latest production and manufacturing techniques. Capable of reading working drawings, helping clients with practical design solutions and tight budgets. With an eye for detail you must be able to demonstrate how you have developed lasting client relationships through strong work ethics and trust.
What we offer:
Working a fast-pasted dynamic industry, you will be given every opportunity to travel and to grow and develop the role according to your ambition and achievements. We offer flexible working and all the usual support to enable you to perform at the highest level. A highly competitive salary with 24 days holiday and a friendly yet professional environment where hard work and persistence is the norm. As a leading creative agency, we work with some of the world’s leading brands at some of the coolest events and locations.
To find out more about Access Displays visit www.accessdisplays.co.uk
Please send your CV together with a covering letter to email@example.com
Due to the high level of applicants please assume that if you do not hear back from us you have not been successful.