Law
These Terms and Conditions and any questions, disputes or other matters relating to them will be governed by and determined in accordance with the laws of England.

Interpretation

In these Terms and Conditions “the Company” refers to Access Displays Limited and The Design Shop (Swindon) Limited, “the Customer” and “the Hirer” refer to the party who requests the supply of goods and/or services from the Company.

Order Confirmation

When an online order is place with us, a confirmation email is automatically sent to the email address entered on the order. Please make sure that your order details and contact information are correct on your quotation or web email confirmation.

All orders will be verified and processed by our sales administration team between 9am and 5.30pm Monday to Friday. Orders placed during weekends or after 5pm will be processed on the next working day. Delays in processing may occur during public holidays and peak seasons. If you require goods for a specific date please notify us as soon as possible either by adding a note to your online order (if applicable) or contacting your sales representative at the earliest convenience.

Payment Methods

Payment must be made in full before any goods are dispatched.
We accept the following cards for online and telephone orders:- Visa, MasterCard, Diners Club, Delta, Maestro and Solo.
American Express will only be accepted for verbal orders taken over the telephone where we will charge a 4% surcharge.

We also accept prepayment against pro-forma Invoices by cheque and bank transfer.

We support payment in Pounds sterling only.

30 day accounts may be opened for regular customers by special arrangement. Please call 01793 613088 for assistance.

Approved credit accounts are subject to settlement in full within the pre agreed time scale as set out on the invoice. The company reserves the right to charge interest at 2% above the bank of England base rate on amounts not paid on the due dates.

Online Security

Security is one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is more secure than a card transaction in a shop, conducted over the telephone, or by fax, as the information transmitted online is highly encrypted using complex algorithms. We use RBS WorldPay to securely process your online payments and we do not store your card number on our servers.

Returns Policy and Cancelling an Order

Most of our products are covered by a manufacturer’s warranty. If any goods are damaged upon receipt we will endeavour to replace or repair them as quickly as possible if you let us know within 24hours of receipt. In some situations we will loan equivalent products for the duration of your show but this is subject to suitable products being available at that time.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any standard product, not made to order, within seven working days of delivery. Handling, re-packaging, replacement of damaged components, re-stocking and all transport charges will be chargeable.

Non standard products that are being specifically designed or manufactured to your specification are not returnable.

Please contact the sales team for more details and to find out whether the product you are interested in is made to order.

Hire Terms

Hired equipment remains the responsibility of the hirer between the dates agreed or until returned to Access Displays Ltd, and must be insured accordingly. By taking delivery of the equipment the hirer shall be deemed to have examined the equipment and to have found it in good order and condition and reasonably fit for its purpose. Should the goods be received damaged or in an un-satisfactory condition, notification to the Company must be made within 24 hours of delivery. Any loss or damage not notified within the stipulated time period will be paid for in full by the hirer. The hirer will fully and completely indemnify us against all actions, costs, claims and demands whatsoever brought or made against the Company, by any party arising out of the hire by us to the customer of any goods, materials, fittings and packaging save only where the same shall arise by reason of negligence on our part. In the event of hire equipment not being returned by the specified date the Company reserves the right to charge up to 50% of the total invoice value for each overdue day.

Should the hire be cancelled 48 hours or less before the hire commences, a cancellation fee of 25% will be incurred in addition to any costs incurred by the Company.

No liability shall attach to the company for any delay in the delivery of the equipment due to unforeseen circumstances or causes beyond its control.

Graphics

All graphic production is subject to sight of artwork and approval of a final proof. We cannot guarantee matching previous graphic production due to material and technology changes.

Samples & Colour Swatches

If you require sample products for assessment and evaluation purposes please contact our sales team. We charge for carriage and ask you to organise and pay for its return. The goods will only be charged for if they fail to return as agreed or return damaged.

Colour swatches provided by the Company are for guidance only. Please note: Slight colour variations may occur from batch to batch.

Information for charities

If you are a charity and are exempt from VAT, we will need proof of this in the form of a VAT certificate. If you do not hold one, or require further information on this, please speak to one of our sales advisors on 01793 613088.

Exhibitors

The customer shall comply with all regulations and conditions imposed by any exhibition organiser, promoter, hall owner or local or other authority and shall be responsible for obtaining their written consent to any modification thereto or waiver thereof as may be necessary to enable the Company to perform the service.

Copyright

All Exhibition stand drawings and designs, Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright of ACCESS DISPLAYS UK Ltd. and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

Disclaimer
Model variation and design changes, price and availability information is subject to change without notice. All prices are shown excluding VAT (unless stated otherwise). Delivery timescales displayed on this website, on our literature and quotations are based on working days and are subject to stock availability as well as production schedules.

The company does not accept liability for any errors or omissions in any, or all, of its publications and quotations nor on its website, and reserves the right to change information, specifications and descriptions without prior notice.

Thank you for choosing to shop with ACCESS DISPLAYS UK for all your exhibition needs.