Order Confirmation

When you place an order with us an email is automatically sent to you confirming the order.
Please make sure that your email address is correct.

All orders will be verified and processed by our sales administration team between 9am and 5.30pm Monday to Friday. Orders placed during weekends will be processed the following Monday. Orders placed after 5pm will be processed the following day.

Delays in processing may occur during bank holidays and peak seasons.

We will check your order details are correct and if necessary contact you via email or telephone to confirm any details that are not clear.


Cancelling an order

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any standard item within seven working days of delivery. This applies to all off the shelf products but not products that are being specifically designed or manufactured to your specification. Some items may carry a restocking fee. Please contact the sales team for more details.

Payment Methods

Payment must be made in full before any goods are dispatched.

We accept the following cards for online purchases. Visa, MasterCard, Diners Club, Delta, Switch and Solo.

American Express will only be accepted for verbal orders taken over the telephone where we will charge a 4% surcharge.

We also accept prepayment by cheque against proforma Invoices.

We support payment in Pounds sterling, no other currencies are supported.

30 day accounts may be opened for regular customers by special arrangement. Please call 01793 617863 for assistance.

Security

Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complex algorithms. We use WorldPay to securely process your payments and we do not store your card number on our servers

Returns Policy

Most of our products are covered by a manufacturers warranty. If any goods are damaged upon receipt we will endeavour to replace or repair them as quickly as possible if you let us know within 24hours of receipt. In some situations we will even loan equivalent products for the duration of your show but this is subject to suitable products being available at that time. Items that are specifically designed or manufactured to your specification can not be returned. Some standard items will carry a re stocking fee. Please check with the sales department for further details.

Graphics

All graphic production is subject to sight of artwork and approval of a final proof. We can not guarantee matching previous graphic production due to material and technology changes.

Samples

If you require sample products for assessment and evaluation purposes please contact our sales team. We charge for carriage and ask you to organise and pay for its return. The goods will only be charged for if they fail to return as agreed or return damaged.

Information for charities

If you are a charity and are exempt from VAT, we will need proof of this in the form of a VAT certificate. If you do not have one, or require further information on this, please speak to one of our sales advisors on 01793 613088.

Copyright

All Exhibition stand drawings and designs, Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright of ACCESS DISPLAYS UK Ltd. and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.


Disclaimer

Model variation and design changes, price and availability information is subject to change without notice.

Thank you for choosing to shop with ACCESS DISPLAYS UK for all your exhibition needs.